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The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.

The industry’s leading configuration management database

  • Combine and federate data from multiple sources
  • Automatically populate and update your CMDB with BMC Helix Discovery
  • Provide the best quality data to your business via KPI driven user experience
  • Graphically visualize your data to more easily understand relationships and dependencies
  • Understand the impact of outages and reduce MTTR with proactive service resolution

Find out how a CMDB can transform your digital experience

Manage your assets and services with accuracy

Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services

Configuration Manager
  • Track and manage hardware, software, and cloud service configurations and relationships
  • Measure the success of your configuration management process or policy with pre-defined KPIs
  • Automatically populate and update the CMDB in minutes with BMC Helix Discovery, BMC Helix Client Management, and other out-of-the-box connectors
  • Import and federate data from other sources with powerful integration tools using a rich set of APIs
  • Define granular role-based access for all items and attributes

Minimize risk by providing insight and context for the configuration items and services affected by change

Change Manager
  • Run more effective CABs with accurate configuration and dependency data
  • Understand the impact of a change on other infrastructure, applications, or services
  • Detect potential conflicts when multiple changes are scheduled for the same time

Resolve tickets faster with detailed information and context about the configuration items you are troubleshooting

Service Desk Agent
  • Understand what services are affected by the ticket you’re working on
  • Automatically route tickets to the optimal resolver based on CMDB data
  • Retrieve detailed configuration data for the assets you are troubleshooting

Getting started with BMC Helix CMDB is easy