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MyIT

MyIT

BMC digital IT powers 82% of Fortune 500 companies

Modern self-service for the digital workplace

MyIT is a new self-service app that uses location, role, and preferences to guide employees to the answers and tools they need here and now.

  • Modernize your business with formless requests, context-aware services and social collaboration.
  • Improve employee productivity by reducing time wasted on technology-related issues.
  • Cut support costs by deflecting level-one calls to the service desk.
  • Boost customer satisfaction with an amazing user experience.
  • Unify hardware, software, and services from multiple catalogs into one.
  • Extend your BMC solution with apps and connectors from BMC Marketplace.

视频: Enjoy the simplicity of Anywhere IT

Modern IT starts here. (0:44)

Related topics:  IT Service Management (ITSM), IT Self-Service Software, Cloud Management

Empower your users to do more

MyIT relieves much of the burden on your IT department by enabling users to accomplish key service tasks from their own devices.

Formless requests

Simply describe a problem in a post, and MyIT identifies the best solution.

Social collaboration

Allow anyone to add assets to maps, report outages, and contribute solutions.

Context-aware services

Receive helpful services and alerts based on role, location, equipment, preferences, and more.

Service app store

Unified catalog for hardware, software, and services.

Anywhere, anytime access

Runs as native app on iOS and Android devices, and in HTML5 browsers on personal computers.

Concierge-style scheduling

Get help in-person or using chat, phone, or collaboration platforms such as Skype® or Google+®.

聯絡銷售專員 ›

Take a closer look

  • Deflect routine help desk calls to decrease the cost of high-priority tickets by up to 33%.
  • Cut IT-related downtime by up to 25% by connecting business users to IT services anywhere, anytime, on any device.
  • Find more time and resources for critical IT transformation projects.
  • Use across iOS, Android, or any device with an HTML5 browser.
  • Combine MyIT and Remedy with Smart IT to set a new service desk standard for the modern workplace.

视频: Vodafone revolutionizes service delivery with BMC MyIT

Vodafone's 150,000 employees use BMC MyIT to access best-in-class services worldwide. (2:04)

Hear from other customers ›

Custom app store and chat integration

MyIT Service Broker

BMC MyIT Service Broker is a service app store that eliminates catalog sprawl by allowing IT to aggregate and manage, deliver and track hardware, software, and services from multiple sources in a unified catalog.

Virtual Chat

Virtual Chat is a self-service solution combining an interactive, intelligent virtual agent with live chat to reduce help desk calls and increase employee productivity.