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Architect a solid foundation for your service desk
BMC Global Services helps you understand your business requirements, review your current processes, articulate your objectives, and assist with installing and configuring FootPrints service desk. We focus on making sure you quickly see value from FootPrints service desk by working closely with you to architect a best practice configuration, provide technical knowledge transfer to your staff via hands-on mentoring and work with you to ensure that a solid configuration foundation is put in place.
- Compressively evaluate various best practice Service Desk configurations guided by product experts.
- Enjoy rapid ROI with direct access to implementation experts.
- Minimize risk with experienced consultants focused your success.
- Reduce implementation time and disruptions to business.
FootPrints service desk Jumpstart Service
The five-day Jumpstart service is designed for customers who would like BMC’s assistance in designing their Service Desk around best practices followed up with hands-on knowledge transfer. Using an interactive approach, BMC consultants will guide you through a business process review examining workflows and processes as they relate to FootPrints service desk and best practices. This engagement is focused on providing planning, mentoring, and jump-starting the FootPrints service desk configuration.
FootPrints service desk Change Management Engagement
This four-day engagement is designed for the customer who already has an understanding of FootPrints essentials and would like BMC’s assistance in designing their Change Management functionality around best practices followed up with hands-on knowledge transfer. BMC consultants work with you to plan and discuss Change Management Approvers, Approval/Disapproval Actions and email voting capability. They will provide mentoring and knowledge transfer covering topics such as forms, workflows, email templates, relationships, business rules, fields and dependencies.
FootPrints service desk Configuration (CMDB) Jumpstart Service
This four-day engagement is designed for the customer who already has an understanding of FootPrints essentials and would like BMC’s assistance in designing their CMDB around best practices followed up with hands-on knowledge transfer. The focus is to discuss current business processes and to plan, document, mentor and assist in the configuring of the initial CMDB for FootPrints service desk. Using an interactive approach, BMC consultants will guide you to plan and configure CIs, relationships, CMDB and configuration management best practices.
IT service and asset management in one integrated solution
FootPrints service desk delivers a user-friendly suite of on-premises tools to automate IT services quickly and easily.