BMC Remedyforce: Fundamentals of Service Level Management (WBT)
BMC Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the service needs of many departments.
This course explains the concepts and procedures of Service Level Management. These concepts and procedures will help Change Managers to create and manage agreements and configure service targets in BMC Remedyforce.
Self Paced | 1.00 小時
Module 1: Using Service Level Management
- Working with Service Level Management
- Working with Service Targets