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BMC Remedyforce: Fundamentals for Administrators – Part 2

BMC Remedyforce is everything you need in an IT help desk, without the hassle of hardware. 

This course combines classroom instruction with laboratory exercises to provide the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards. 

Major release:

Remedyforce

Good for:

Administrators

Course Delivery:

Instructor Led | 24 小時

Course Modules

  • Module 7: Manage Users
    • Clients and Users
    • Licenses and Profiles
    • Permission Sets
    • Queues
    • Data Segregation with Roles
    • Accounts
  • Module 9: CMDB
    • Asset v CI Management
    • List Views
    • Data Loader
    • Reconciliation
    • Locations
    • Models
    • Normalization

Related Skills Assessment

Related Skills Assessment