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CTS levels the playing field with streamlined service delivery

  • 250K Accounts processed

    250k

    accounts processed

  • 99.9% Faster job restarts

    99.9%

    faster job restarts

  • $475K Delayed spend

    $475k

    delayed spend

Business Challenge

Central Technology Services (CTS) provides operational and IT support for the 13 affiliate community banks of Missouri-based Central Bancompany. Despite dealing with a highly complex IT environment that encompasses IBM® z/OS®, IBM® CICS®, IBM® DB2®, IBM® WebSphere MQ®, and Linux platforms, CTS maintains 24x7 availability, ensures on-time delivery of data to mainframes each day, and adheres to all applicable regulatory requirements.

BMC Solution

CTS relies on BMC MainView as a central point of control to monitor and manage multiple mainframe computing environments. Control-M Workload Automation offers single-point automation and management of job scheduling across disparate systems to ensure that batch processes are completed within the batch window.

Business Impact

The BMC solutions enable CTS to maintain high availability and optimize resource utilization for maximum value. Integration between the solutions permits rapid detection and notification of batch issues. Working together, the solutions improve reliability and contain costs by increasing staff productivity and optimizing mainframe utilization.
  • Through automation, CTS delayed $475,000 in spending on mainframe upgrades for three years.
  • Automation of job restarts slashed restart times from five minutes to five seconds.
  • Simplified restart eliminates the need to incorporate restart logic into JCL, speeding development, minimizing coding errors, and facilitating new programmer training.
  • Cross-platform support automates and simplifies the scheduling of jobs that span z/OS, Linux, and Windows systems.
  • Swift detection and notification of batch issues enables IT to proactively to avoid outages.

“BMC does a good job of taking care of customers. When we call with a problem, we get help right away…And BMC’s continued investment in developing the solutions assures us that we’ve picked the right partner.”

— Jerry Kolb, Manager of Systems and Operations, CTS

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Featured Offerings:

Control-M

Accelerate delivery of digital services with simple, unified batch workload management

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Mainframe System Management with MainView

Proactive monitoring and problem resolution for peak mainframe performance

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