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Healthy IT infrastructure ensures timely delivery of medical devices to doctors and patients worldwide

40+ critical

apps monitored

1/3 of tickets

centrally handled

2 employees

manage global monitoring

Business Challenge

Medical professionals worldwide use Boston Scientific Corporation’s stents, catheters, pacemakers, and other products to treat over 22 million patients a year. For products such as pacemakers and stents, the company has committed that orders received will be delivered by the next morning. Failure to meet that commitment could delay a medical procedure and negatively affect patient health. IT has created a global command center that monitors the infrastructure and handles incidents for all Boston Scientific facilities worldwide to ensure the availability and performance of its IT infrastructure, as well as guarantee rapid recovery from problems.

BMC Solution

TrueSight proactively monitors the Boston Scientific IT environment that powers manufacturing execution, inventory control, distribution, communication, finance, and other essential business functions.

Business Impact

TrueSight enables IT to respond quickly to issues that could delay the manufacturing or delivery of products that medical professionals need to ensure positive outcomes for their patients.

  • TrueSight’s rich, visual interface is intuitive, easy to use, and provides drill-down capabilities for additional details on impending issues.
  • One-third of critical tickets are now intercepted by the command center and addressed proactively, accelerating response and resolution times.
  • Dashboards, reports, and alerts enable monitoring of vital applications with just two full-time employees keeping tabs on its infrastructure and application health.

“We’re heading toward the integration of TrueSight with Remedy Service Management and the CMDB, so we can implement autoticketing. Automation will help us streamline our processes and improve service and communication across the board. So it’s a bright future.”

— Patrick McDonagh, Senior IT Infrastructure Manager

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